So before you ask – no this is not a sponsored ad or any such thing. This is about a great customer service experience which is somewhat unusual these days.
I just received my brand spanking new High Sierra backpack after contacting them (https://shop.highsierra.com/contact-us) about their lifetime warranty. The long and short of it is that I’ve had this High Sierra backpack for many years and I’ve used it every day. Recently it ripped and I decided to shop around for a new backpack. I came across some Amazon reviews (and responses from High Sierra) that talked about their lifetime warranty. So I decided to give the warranty a shot.
High Sierra was amazing. I contacted them. They asked for some pictures of identifying tags of the backpack and bam – new backpack on the way. In all honesty I haven’t experienced this sort of customer service (for a physical good) in years. I would have completely understood if they rejected my request (did I mention that I’ve used this backpack every day). But they didn’t. They sent me a new backpack and they cemented me as a loyal customer.
Thanks High Sierra!