Issue 018: 2016-11-09
Through John Gruber’s site I came across this video where iPhone app developers are reading their 1-star reviews (note that parts of this video are NSFW). While superficially the video is funny, it fundamentally demonstrates the issues of customers and customer support. No matter how much blood, sweat, and tears is poured into software (and to any product for that matter), some customers will always show disdain and disrespect. But that’s the cost of having customers and doing business.
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